Updated July 2018

Description
The following are the general default terms and policies for all graphic design services & printing provided by me, JODILYN SALICE, at HIGH REALM GRAPHICS, LLC (HRG). By enlisting my services, YOU, THE CLIENT, AGREE TO THESE TERMS.
NATURE OF BUSINESS RELATIONSHIP
All terms are based on a B2B (Business to Business), non-exclusive relationship and should, in no way, be regarded as a work-for-hire or employment arrangement.
Subcontracting
If you would like to subcontract my services, you may do so upon acceptance of my general working terms.  All terms apply and you, the client, shall be responsible for upholding efficiency and clarity of communications.
One Contact Person
To ensure the clarity, integrity, and confidentiality of each project, I will maintain contact with only one assigned decision-maker. If that decision-maker becomes permanently unavailable in the course of the project, then other arrangements may be made.
Mutual Respect
The “Golden Rule” applies in business.  Be kind and respectful toward me, as I will be kind and respectful to you.
THE GRAPHIC DESIGNER’S ROLE
With all projects, it is assumed that the client already has a business plan firmly in place. I will compose an effective visual design based on the information you provide to me and may make marketing suggestions along the way. If you need assistance to develop your business plan, please consult with the appropriate expert.
CLIENT IS RESPONSIBLE FOR
  • providing all marketing verbiage, copy-written and finalized and other assets which are otherwise beyond a graphic designer’s reasonable scope of duties,
  • providing all “client-provided” assets in digital format, including copy (text), photos, artwork,
  • providing clear and concise instructions where applicable. Designer is not responsible for ambiguities.,
  • clearing usage rights for any materials (which may include, but are not limited to, photos, artwork, other company logos, etc.) that the client provides to HRG,
  • securing all trademarks, service mark, copyright and patent infringement clearances wherever applicable, arranging, prior to publication, any necessary legal clearance of materials prepared by HRG.
PRICING TIERS
Projects prices will be based on one of three different tiers which are determined by the project outcome as follows:
Tier 1 ($30/half hour)
to include HRG print fulfillment
Tier 2 ($40/half hour)
for non-printable (web graphics, image manipulation, etc) or where HRG does not have the capability to fulfill
Tier 3 ($60/half hour)
for HRG-printable but outsourced to a third party
Reduced-Fee Monthly Retainer
For graphics work at only $25 per half hour regardless of tier, click "Retainer-Based Work" below.
RETAINER-BASED WORK

Retainer options are available for ongoing work and may vary according to a client’s budget and work load.  Retainers are prepaid in agreed increments (weekly or monthly,) guarantee my prioritized availability, and ensure a reduced graphic design fee when used. Retainers, if not used, do not roll over.

No Rollovers. No Refunds.

With the retainer option, I set aside time to serve you whether you need work or not. Therefore, unused retainer time does not rollover, and retainers are non-refundable.

Limited Priority

While retainer-based work takes priority over non-retainer projects, it does not take priority over *rush jobs*.  If you need a *rush* on new work, it will warrant an additional rush fee. Also, “top priority” does not mean “instant priority.” New work will be scheduled, as feasible, no sooner than the next day and only during regular working hours.

Reduced Administration

All work under retainer will be lumped into one ongoing “project” as *retainer time* instead of as multiple projects.  This eliminates much of my unbillable administration time which makes it possible for me to reduce my fee.

Early Cancellations

Unless you inform me, in writing, that you need to cancel due to an unusual circumstance beyond your control, I do not grant early cancellations. My retainer agreements are established on good faith, based on a mere 3-month term. In order to reap the benefits of this lower-priced option, I require that you be able and willing to complete the 3-month term before signing into an agreement. You may otherwise choose my tiered pricing options which do not require a commitment on your part.

Small Requests and Time Deductions

Miscellaneous small requests such as file retrieval, post-completion changes, or other small requests are counted as time and deducted from your retainer allotment. .

Payment Arrangements

Retainer payment must be set up as a recurring/automatic debit.  If a retainer payment is missed or insufficient, client account will be frozen until all back-pay is received plus a $25 inconvenience fee. Back pay does not roll over and the following payment shall be due as scheduled.

Not Covered

Retainer payments do not affect or count toward printing, shipping, or material costs.

Additional Time Beyond Retainer

Additional time spent beyond the scheduled retainer time will be invoiced at a regular tiered price as a separate line item on your invoice. It will also take regular priority amongst other non-retained clients.

PROJECTS VERSUS CAMPAIGNS

A “project” is any design, that involves a deliverable with its own purpose, requested in its own time.  For example, a printed flyer serves a different purpose than a web graphic. If they are requested separately, then I shall account for their separate administration, AND USAGE RIGHTS, and bill them as separate projects. Multiple projects can be billed together as a CAMPAIGN in the same billing period, HOWEVER, they must be requested at the same time in a SINGLE correspondence to ensure proper workflow.  High Realm Graphics, LLC is not responsible for missed emails.

PAYMENT TERMS
Payment is required upon receipt of invoice at any given milestone.  Depending on the size and scope of a given project, invoices will be sent at milestones through the term of the project or on Fridays, whichever makes the most sense. In any given case where a client does not require a written estimate prior to project inception, then I shall charge appropriately and fully for all design efforts and associated materials and resources.
DEPOSITS
For all tier-based work, a minimum half-hour deposit is required.
NON-PAYMENT
All invoices must be paid by their due date or before any new or continued work proceeds. Usage of any design or design file past its invoice’s due date is copyright infringement.
DESIGN PHASES & BILLABLE TIME
INITIAL DESIGN PHASE
All projects will have a minimum billable time of one-half hour, then 1-minute increments toward the initial design process.  All the following project events are billable and will be applied as time on your invoice: Discovery – Depending on the scope of your project, there may be a dedicated discovery period. This entails discussion and exploration of your business, values, goals, history, topics of interest, and anything that is otherwise pertinent to achieving a solid and compatible graphic design solution. Project-specific research – Such as, if your business needs a logo that appeals to dolphin trainers, then I will be learning about dolphin trainers and the kinds of symbolism, colors, fonts, etc appeal to them. I’ll unlikely ever use this newfound knowledge again, so it is reasonable that I bill for it. Asset searches – This includes searches for appropriate stock photos, fonts, and other assets your project requires. Applied productivity – Any creative work with drawings, mockups, revisions, and finalization count toward productivity.
REVISIONS PHASE
Revisions will be billed, beyond the initial 1/2-hr design phase, at 6-minute minimum PER INSTANCE then 1-minute increments.
FINALIZATION
Finalization of a project involves optimizing/preparing files for the purpose for which they were intended (ex. web display, print production).  A project shall be considered "CLOSED" once publish-ready files have been requested by and delivered to the client.  Additional requests beyond that point will be billable as "new work."
CHANGES AFTER PROJECT CLOSURE

After project finalization (see "Design Phases" above,) DESIGNER reserves the right to treat additional changes as a “new project”.

ADDITIONAL MATERIAL COSTS

In some cases, in order to enhance the quality of a design, it may be decided mid-creation that a project requires additional materials including (but not limited to) stock photos, stock illustrations, special fonts, and website plugins. In the interest of keeping a project on schedule, clients are asked to allot, without express approval, an additional $20 over the estimated project fees to cover minimal material costs. Such costs will be added to the final invoice.

TURN-AROUND TIMES
Projects are scheduled as agreed in a written project plan.  While I always do my best effort to meet milestones and deadlines, they can be altered due to various factors, such as client response time, additional client requests, and unforeseen circumstances.  If you have a specific deadline that cannot be missed, I highly recommend that you ask to retain me for a given amount of time to unsure my focused availability.
ADDITIONAL WORK/REQUESTS WITHIN AN ACTIVE PROJECT
New work* (big or small) requested by the client, after a project estimate/quote has been approved, is considered additional work and will alter the final price and time-frame and release me, the designer, from the originally-anticipated completion date and estimated price.
SCHEDULING & RUSH JOBS
New projects will be scheduled as I can fit them in and no sooner than “next-day.”  Same-day and rush may be fulfilled with an additional rush fee (contingent on my availability.)
ESTIMATES

I do not provide estimates over the phone; please request one in writing.  Unless otherwise noted, estimates expire after 30 days.

ADMINISTRATIVE REQUESTS & FILE RETENTION

To maintain the integrity of my graphic design and print-fulfillment business, I do not provide secretarial, administrative, or virtual assistance services.  Please enlist such a service from your employee or 3rd-party provider.  In any instance where I am requested to offer such support toward an active project, I will invoice that time according to the project’s assigned tier.

FILE RETENTION

HIGH REALM GRAPHICS, LLC is not responsible for retaining client’s end files.  While I will supply each active client with an online File Keep, it is ultimately the client’s responsibility to maintain and manage their own end files. Any client request to resupply them will warrant an appropriate fee.

DESIGN OWNERSHIP & USAGE RIGHTS

Upon finalization of any project, HRG extends usage rights for the approved design within the context of the original intended project only.  Any additional usage requires payment of reasonable fees.  With accordance to Copyright Law, all editable native files, associated design concepts, and custom-created artwork concepts produced by a DESIGNER remain the INTELLECTUAL PROPERTY of that DESIGNER.  Customer-provided artwork remains the property of its original owner.  If the client wishes to obtain native files or transfer of copyright, client may purchase a buyout for 100% of the project’s design fee.  High Realm Graphics, LLC retains publishing rights to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, and marketing. Where applicable, client will be given any necessary credit for usage of the project elements.

PRINTING FULFILLMENT

As part of its business model, HIGH REALM GRAPHICS, LLC supplies professional-quality printing through high-quality trade-only vendors. Before printing can enter production, it must be 1) paid for in-full and 2) a proof-approval form must be signed by the client.  All printing shall remain “on-hold” until both prerequisites are met.

PROOF-READING, ERRORS AND OMISSIONS

HIGH REALM GRAPHICS, LLC is not responsible for proof-reading client-provided content. Please be sure to check all your assets thoroughly, word-processing applications recommended.  Regarding all visual elements, it is ultimately the client’s responsibility to check proofs carefully.

REPRINTS

In the unlikely case where printing is not of an agreeably high standard, HIGH REALM GRAPHICS, LLC will arrange a reprint at no cost to the client.  Refunds are not provided for printing, however if any setup errors are made on my part, I will either offer a corrected reprint at no additional cost to my client, or a credit to your account.

THIRD-PARTY PRINTERS

HIGH REALM GRAPHICS, LLC does not coordinate with third-party accounts.  In most cases, I can fulfill the printing for you (please see or request your free sample pack).  In any instance where I cannot fulfill your printing, I will supply you with print-optimized files at Tier 2 pricing so you may manage the printing yourself.   HIGH REALM GRAPHICS, LLC is NOT RESPONSIBLE for any issues arising from 3RD PARTY printers.

PROJECT CANCELLATIONS & REFUNDS
If, at any point during the project term, the client observes any non-conformance with the design plan, the client should promptly notify HRG, allowing reasonable time for necessary corrections to be made. Rejection of the project or cancellation during its execution, or client going “MIA”, will result in a “kill fee” of either 50% of the originally-estimated project fee, or the billing for all labor and expenses to date and forfeiture of deposit(s). The client shall not unreasonably withhold acceptance of, or payment toward, the project.
REFUNDS FOR DESIGN
Since graphic design services are intellectually-based, I offer no refunds at any point after a down-payment is made.  I will always do my best to provide top-notch services and high-quality work while keeping clients involved in the creative process and timeline.  Likewise, I expect my clients to respect my efforts and time.
TECHNICAL ISSUES OR MISCOMMUNICATIONS

HIGH REALM GRAPHICS, LLC is not responsible for technical issues or client miscommunications.  (See “Project Cancellations”)

NO WARRANTIES OR IMPLICATIONS

The following are the general default terms and policies for all graphic design services & printing provided by me, JODILYN SALICE, at HIGH REALM GRAPHICS, LLC (HRG). By enlisting my services, YOU, THE CLIENT, AGREE TO THESE TERMS.