The following are the general default terms and policies for all graphic design services & printing provided by JODILYN SALICE at HIGH REALM GRAPHICS, LLC (HRG).


NATURE OF BUSINESS RELATIONSHIP and SUB-CONTRACTING
All terms are based on a B2B or B2C, non-exclusive relationship and should, in no way, be regarded as a work-for-hire or employment arrangement.  If you would like to subcontract my services, you are welcome to make a proposal based on a guaranteed volume of work within a given time-frame.

THE GRAPHIC DESIGNER’S ROLE
With all projects, it is assumed that the client already has a business plan firmly in place. We will compose an effective visual design based on the information provided to us and may make some marketing suggestions along the way. If you need assistance to develop your business plan, please consult with the appropriate expert.

CLIENT IS RESPONSIBLE FOR

  • providing all marketing verbiage, copy-written and finalized and other assets which are otherwise beyond a graphic designer’s reasonable scope of duties,
  • providing all “client-provided” assets in digital format, including copy (text), photos, artwork,
  • providing clear and concise instructions where applicable. Designer is not responsible for ambiguities.,
  • clearing usage rights for any materials (which may include, but are not limited to, photos, artwork, other company logos, etc.) that the client provides to HRG,
  • securing all trademarks, service mark, copyright and patent infringement clearances wherever applicable, arranging, prior to publication, any necessary legal clearance of materials prepared by HRG.

CONTACT PERSON
To ensure the clarity, integrity, and confidentiality of each project, HRG maintains contact with only one assigned decision-maker. If that decision-maker becomes permanently unavailable in the course of the project, then other arrangements may be made.

PAYMENT
Payment is required upon receipt of invoice.  Depending on the size and scope of a given project, invoices will be sent at agreed milestones through the term of the project. In any given case where a client does not require a written estimate prior to project inception, then High Realm Graphics, LLC shall charge appropriately and fully for all design efforts and associated materials and resources.  This option may be extended to a client’s account, at the discretion of High Realm Graphics, LLC, based on client’s trustworthiness, respect, and characterized adherence to these general working terms. Usage of any design or design file prior to full payment is copyright infringement.

TURN-AROUND TIMES
Projects are scheduled as agreed in a written project plan.  While I always do my best effort to meet milestones and deadlines, they can be altered due to various factors, such as client response time, additional client requests, and unforeseen circumstances.  If you have a specific deadline that cannot be missed, I highly recommend that you ask to retain me for a given amount of time to unsure my focused availability.

REASONABLE SCOPE & ONGOING REVISIONS
To keep your project as efficient as possible and within a reasonable time-frame, each project has a default cumulative term of 1-hour or four 15-minute slots allotted toward the revisions process after the overall design direction has been determined and before project finalization. If it becomes necessary to exceed that time to accommodate additional requests by the client, then client will be invoiced additionally at 15-minute increments.

SMALL CHANGES AFTER PROJECT COMPLETION
In many cases well after the closure of a project, you may have need to request small modifications, or delivery of new file types, of existing artwork created by HRG.  Designer reserves the right to charge a nominal fee per occurrence.

ESTIMATING CUSTOM JOBS
I do not provide estimates for custom work over the phone. Estimates expire after 30 days.

ADDITIONAL WORK/REQUESTS WITHIN AN ACTIVE PROJECT
New work* (big or small) requested by the client, after a project description has been approved, is considered additional work and will be billed for separately.  Additional requests release the designer from the the originally-anticipated completion date. *Additional work includes (but is not limited to) complex image editing, web graphics, logo design, administrative requests, etc..  Any and all new requests shall be considered “new work” at the discretion of the designer.  Each “new work” item has a minimum charge of $65, depending on the scope of each request.

ADDITIONAL MATERIAL COSTS
In some cases, in order to enhance the quality of a design, it may be decided mid-creation that a project requires additional materials including (but not limited to) stock photos, stock illustrations, special fonts, and website plugins. In the interest of keeping a project on schedule, clients are asked to allot, without express approval, an additional $20 over the estimated project fees to cover minimal material costs. Such costs will be added to the final invoice.

PROOF-READING, ERRORS AND OMISSIONS
HRG is not responsible for proof-reading client-provided content. Please be sure to check all your assets thoroughly, word-processing applications recommended.  Regarding all visual elements, it is ultimately the client’s responsibility to check proofs carefully. HRG is not liable for errors or omissions.

DESIGN OWNERSHIP & USAGE RIGHTS
Upon finalization of any project, HRG extends usage rights for the approved design within the context of the original intended project only.  Any additional usage requires written permission from HRG and payment of reasonable fees.  With accordance to Copyright Law, all editable native files, associated design concepts, and custom-created artwork concepts produced by Jodilyn Salice remain the INTELLECTUAL PROPERTY of Jodilyn Salice.  Customer-provided artwork remains the property of its original owner.  If the client wishes to obtain native files or transfer of copyright, client may propose a buy-out.  HRG retains publishing rights to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, and marketing. Where applicable, client will be given any necessary credit for usage of the project elements.

PRINTING FULFILLMENT
As part of its business model, HRG supplies professional-quality printing through high-quality trade-only vendors. HRG only supplies print-ready files to client where HRG cannot fulfill the desired printing. In such a case that HRG cannot supply the desired printing, then HRG agrees to provide client with print-ready files and usage rights toward the intended use only upon payment of a reasonable fee toward producing the requested file and applied usage rights. All printing needs to be paid for in full at time of order.  A proof-approval form must be signed by the client prior to production. Any cancellations of printing for any reason whatsoever does not constitute transfer of ownership, rights, or files to client for any reason.

CANCELLATION OF PROJECT
If, at any point during the project term, the client observes any non-conformance with the design plan, the client should promptly notify HRG, allowing reasonable time for necessary corrections to be made. Rejection of the completed project or cancellation during its execution, or client going “MIA”, will result in the billing for all labor and expenses to date and forfeiture of deposit(s). The client shall not unreasonably withhold acceptance of, or payment toward, the project.

NO WARRANTIES OR IMPLICATIONS
HRG makes no warranties, either express or implied, including but not limited to warranties of merchantability, and shall not be held liable for underachieved anticipated project goals or outcomes.

REFUNDS
Since graphic design services are intellectually-based, no refunds shall be given at any point after a down-payment is made.  I will always do my best to provide top-notch services and high-quality work with respect to a client’s timeline.  Likewise, I expect my clients to respect my efforts and time.  In regards to printing, refunds will not be given, however if any errors are made on my part, I will offer a corrected reprint at no additional cost to my client. All clients are required to sign a proof-approval form for each project that goes to print.