General Working Terms

The following are the general default terms and policies for all graphic design services & printing provided by JODILYN SALICE at HIGH REALM GRAPHICS, LLC (HRG).


NATURE OF BUSINESS RELATIONSHIP and SUB-CONTRACTING
All terms are based on a B2B or B2C, non-exclusive relationship and should, in no way, be regarded as a work-for-hire or employment arrangement.  If you would like to subcontract my services, you are welcome to make a proposal based on a guaranteed volume of work within a given time-frame (See page on miscellaneous pricing for predefined retainer options.)

THE GRAPHIC DESIGNER’S ROLE
With all projects, it is assumed that the client already has a business plan and marketing plan firmly in place. Respectfully, it is not the graphic designer’s job to work these things out for you. Rather, a graphic designer’s job is to compose an effective visual design based on the information the client provides. If you need assistance to develop your tagline, marketing approach(es), your business plan, or in-depth Search Engine Optimization for your website, please check your LinkedIn network or do a Google search for professionals from those industries.

CLIENT IS RESPONSIBLE FOR

  • providing all marketing verbiage, copy-written and finalized and other assets which are otherwise beyond a graphic designer’s reasonable scope of duties,
  • providing all “client-provided” assets in digital format, including copy (text), photos, artwork,
  • providing clear and concise instructions where applicable. Designer is not responsible for ambiguities.,
  • clearing usage rights for any materials (which may include, but are not limited to, photos, artwork, other company logos, etc.) that the client provides to HRG,
  • securing all trademarks, service mark, copyright and patent infringement clearances wherever applicable, arranging, prior to publication, any necessary legal clearance of materials prepared by HRG.

CONTACT PERSON
To ensure the clarity, integrity, and confidentiality of each project, HRG maintains contact with only one assigned decision-maker. If that decision-maker becomes permanently unavailable in the course of the project, then other arrangements may be made.

PAYMENT
For small jobs, a deposit of 100% of the total project fee is due up front. For larger projects, 50% is due up front, an additional 25% is due midway to completion, and the remaining 25% is due prior to printing or publication. In any given case where a client does not require a written estimate prior to project inception, then High Realm Graphics, LLC shall charge appropriately and fully for all design efforts and associated materials and resources, payable immediately upon receipt of invoice.  This option may be extended to a client’s account, at the discretion of High Realm Graphics, LLC, based on client’s trustworthiness, respect, and characterized adherence to the general working terms. Usage of any design or design file prior to full payment is copyright infringement and will be regarded appropriately.

TURN-AROUND TIMES
Upon receipt of down-payment, projects are scheduled into queue by first-come-first-serve basis. Please allow up to 1 week for an initial mock-up for most projects. I am happy, however, to accommodate requests to expedite when scheduling permits, however a rush fee may apply. With printing, most projects can be completed and in the client’s hand within 2 weeks from the onset. However, these are not guarantees, as various factors play in, such as client response time, nature and complexity of project, unforeseen circumstances, holidays, etc.. If you have a deadline, please notify me immediately so I can work with you to achieve timely delivery.

REASONABLE SCOPE & ONGOING REVISIONS
To keep your project as efficient as possible and within a reasonable time-frame, each project has a default cumulative term of 1-hour or four 15-minute slots allotted toward the revisions process after the overall design direction has been determined and before project finalization. If it becomes necessary to exceed that time to accommodate additional requests by the client, then client will be invoiced additionally at 15-minute increments.

SMALL CHANGES AFTER PROJECT COMPLETION
In many cases well after the closure of a project, you may have need to request small modifications, or delivery of new file types, of existing artwork created by HRG.  Designer reserves the right to charge a nominal fee per occurrence.  See “Miscellaneous Work.

COMMUNICATION
To keep the creative process efficient, focused, and uninterrupted, please be informed that I do not answer my phone while I am working. The BEST and FASTEST way to communicate with me is via email as I always have it open for quick glance on a separate monitor. Where phone calls are required, please request an appointment so I can remain productive in serving you and other clients as efficiently as I can.

ESTIMATING CUSTOM JOBS
For the sake of proper communication, I do not provide estimates for custom work over the phone. Estimates will only be honored if they were provided in writing, either by project proposal or email. Unless otherwise indicated in writing, estimates are good for 30 days.

ADDITIONAL WORK/REQUESTS WITHIN AN ACTIVE PROJECT
New work* (big or small) requested by the client, after a project description has been approved, is considered additional work and will be billed for separately.  Additional requests release the designer from the the originally-anticipated completion date. *Additional work includes (but is not limited to) complex image editing, web graphics, logo design, administrative requests, etc..  Any and all new requests shall be considered “new work” at the discretion of the designer.  Each “new work” item has a minimum charge of $65, depending on the scope of each request.

ADDITIONAL MATERIAL COSTS
In some cases, in order to enhance the quality of a design, it may be decided mid-creation that a project requires additional materials including (but not limited to) stock photos, stock illustrations, special fonts, and website plugins. In the interest of keeping a project on schedule, clients are asked to allot, without express approval, an additional $20 over the estimated project fees to cover minimal material costs. Such costs will be added to the final invoice.

PROOF-READING, ERRORS AND OMISSIONS
HRG is not responsible for proof-reading client-provided content. Please be sure to check all your assets thoroughly, word-processing applications recommended.  Regarding all elements, it is ultimately the client’s responsibility to check proofs carefully. HRG is not liable for errors or omissions.

DESIGN OWNERSHIP & USAGE RIGHTS
Upon finalization of any project, HRG extends usage rights for the approved design within the context of the original intended project only.  Any additional usage requires written permission from HRG and payment of reasonable fees.  With accordance to Copyright Law, all editable native files, associated design concepts, and custom-created artwork concepts produced by Jodilyn Salice remain the INTELLECTUAL PROPERTY of Jodilyn Salice.  Customer-provided artwork remains the property of its original owner.  If the client wishes to obtain native files or transfer of copyright, client may propose a buy-out.  HRG retains publishing rights to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, and marketing. Where applicable, client will be given any necessary credit for usage of the project elements.

PRINTING FULFILLMENT
As part of its business model, HRG supplies professional-quality printing through high-quality trade-only vendors. HRG only supplies print-ready files to client where HRG cannot fulfill the desired printing. In such a case that HRG cannot supply the desired printing, then HRG agrees to provide client with print-ready files and usage rights toward the intended use only upon payment of a reasonable fee toward producing the requested file and applied usage rights. All printing needs to be paid for in full at time of order.  A proof-approval form must be signed by the client prior to production. Any cancellations of printing for any reason whatsoever does not constitute transfer of ownership, rights, or files to client for any reason.

CANCELLATION OF PROJECT
If, at any point during the project term, the client observes any non-conformance with the design plan, the client should promptly notify HRG, allowing reasonable time for necessary corrections to be made. Rejection of the completed project or cancellation during its execution, or client going “MIA”, will result in the billing for all labor and expenses to date and forfeiture of deposit(s). The client shall not unreasonably withhold acceptance of, or payment toward, the project.

NO WARRANTIES OR IMPLICATIONS
HRG makes no warranties, either express or implied, including but not limited to warranties of merchantability, and shall not be held liable for underachieved anticipated project goals or outcomes.

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